We offer a professional and helpful service to help find the right home for you. Please find below some useful information that will guide you through the process of renting with us.

Once settled on a particular property you wish to rent, we will ask you to complete a written application form. The planned commencement date shall also be determined.

In order to take the property off the market until the planned tenancy commencement date, a holding deposit is required. The holding fee secures the landlord against all reasonable costs incurred should you withdraw from the agreement or fail to take up the tenancy within the agreed timescales. This deposit is payable to secure the property and in order for us to proceed with the application.

As part of the application, we will endeavour (with your permission) to obtain written references to support the information you provide. This will usually mean contacting your employer, current or previous landlord, and someone to give you a character reference. We will also carry out a credit search using an independent referencing company. Should we decide whether a guarantor is required before a tenancy can be granted; the same process of referencing will apply to the guarantor.

If you are self-employed, we will require a written reference from your bank and accountant. We will also require accounts, usually dating back 3 years.

If you are a student who can not prove a consistent and sufficient income, you will need a parent, relative, or close friend to guarantee the rent and adherence to any other tenant obligation listed within the agreement.

At the start of every tenancy, we collect a deposit normally equal to one and a half month’s rent. This is used in the event of breakage or damage caused. In accordance with the Housing Act 2004, landlords are nolonger permitted to retain a tenant’s deposit and must select either an insured based or custodial based scheme in which to hold a Tenant’s deposit. A statutory certificate is then supplied to the tenant advising on which approved scheme protects the deposit. This must be done within 30 days of the deposit being paid. Please speak to one of our representatives for further information.

In the event of a dispute, both parties will have 10 days to resolve the matter. If no resolution has been reached, they will be invited to make use of the Alternative Dispute Resolution process that is provided free with their chosen deposit scheme. Should the parties opt for A|ternative Dispute Resolution, they will be bound by its decision with no redress to the courts.

As soon as we receive satisfactory replies to our reference enquiries, we shall contact you to agree on a time to move in on the planned commencement date. We would advise that for the start of the tenancy, you arrange for gas, electric, water, telephone, and council tax accounts to be transferred into your name. Please speak to one of our representatives who will instruct you further.

When renting a property, it is very important to make sure you are covered by insurance for any damages that may occur. The Landlords own insurance will not cover the tenant’s belongings. It will also exclude cover if a Tenant accidentally damages the Landlords property and, therefore, it could result in the loss of your deposit to cover the repairs.

Rents are paid in advance and by standing order unless otherwise agreed by the landlord / agent.